Thank you for shopping with us. You have a legal timeframe of 14 days - as of the delivery of your order - within which you must notify us at of your intention to return or exchange an item.  Please include the order details in the notification email.

Your item must be unworn and still have all the tags attached as you received it.  In case the product was purchased in a gift box, the gift box also shall be returned.

Please send the item to the following address:

Lovely Tutu. London Design Studio

27, 71E Drayton Park

London, N5 1DH

United Kingdom

Please send us your tracking number to We recommend sending items back to us by registered post, as we cannot be held responsible for any item lost in transit.


We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will process a refund or exchange in 5 working days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions on how to return your item to us, contact us at

Lovely Tutu. London Design Studio